Shipping & Returns

Original Paintings

Shipping Domestic

All fine art boxes are custom made, so please allow 7-10 business days for orders to be mindfully packaged & shipped out to their new homes. Tracking info will be sent via email for your convenience. Please note that Evann Rose is not responsible for incomplete or incorrect shipping addresses that may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is to be covered by the customer if this occurs. Orders may encounter delays once shipped with UPS due to increased shipping volume or weather which is out of our control.

Shipping International

To ensure your artwork arrives in perfect condition, only Rolled Canvas Artwork is available for international shipping and shipments outside the continental United States.

  • Rolled Paper Artwork: Shipped worldwide in heavy-duty, protective postal tubes.

  • Framed & Canvas Artwork: Restricted to the continental United States due to size, weight, and fragile glass constraints.

Your order may be subject to import duties, Value Added Tax (VAT), Goods and Services Tax (GST), or customs clearance fees once the shipment reaches your destination country.

  • Customer Responsibility: All local taxes, duties, and customs fees are the sole responsibility of the buyer. We do not collect these fees at checkout.

  • Payment Delivery: Your local postal service or shipping carrier (e.g., DHL, UPS, USPS partner) will contact you directly to collect these fees before releasing your package for final delivery.

  • Refused Shipments: If you refuse a shipment due to unexpected customs charges, you will responsible for the original shipping costs.

  • Tracking: You will receive a tracking number via email as soon as your order ships so you can follow its journey.

Returns

Please note that all artwork is final sale with no returns or exchanges. Evann Rose is not responsible for any lost or stolen packages, or shipments delayed by the carrier. If there is a problem with your order, please get in touch via email within 7 days of your purchase.

Prints

Shipping Domestic

All framed prints are made to order and have a standard lead time of 2-4 weeks for framing and shipping. Unframed prints generally ship within 1-2 weeks. Tracking info will be sent via email for your convenience. Please note that Evann Rose is not responsible for incomplete or incorrect shipping addresses that may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is to be covered by the customer if this occurs. Orders may encounter delays once shipped with UPS due to increased shipping volume or weather which is out of our control.

Shipping International

To ensure your artwork arrives in perfect condition, only Rolled Paper and Canvas Prints are available for international shipping and shipments outside the continental United States.

  • Rolled Paper or Canvas Prints: Shipped worldwide in heavy-duty, protective postal tubes.

  • Framed & Canvas Prints: Restricted to the continental United States due to size, weight, and fragile glass constraints.

Your order may be subject to import duties, Value Added Tax (VAT), Goods and Services Tax (GST), or customs clearance fees once the shipment reaches your destination country.

  • Customer Responsibility: All local taxes, duties, and customs fees are the sole responsibility of the buyer. We do not collect these fees at checkout.

  • Payment Delivery: Your local postal service or shipping carrier (e.g., DHL, UPS, USPS partner) will contact you directly to collect these fees before releasing your package for final delivery.

  • Refused Shipments: If you refuse a shipment due to unexpected customs charges, you will responsible for the original shipping costs.

  • Tracking: You will receive a tracking number via email as soon as your order ships so you can follow its journey.

Returns and Exchanges

Please note that all artwork is final sale with no returns or exchanges. Each print is made to order and we cannot accommodate exchanges or cancellations. Please be sure to read the description and sizes provided carefully before ordering. Evann Rose is not responsible for any lost or stolen packages, or shipments delayed by the carrier. If there is a problem with your order, please get in touch via email within 7 days of your purchase.